|After Sale Service Support|
|We respect our customer in all means,|
|We at Eurostyle, are committed to apply fair practices and offer the best possible after sale service to retain and carry on the long lasting relationship.|
|• DEFECTIVE UNIT SUBMISSION|
|Option 1 –|
We request customer to submit the defective unit at purchase counter.
|Note: Ensure the receipt of the acknowledgement.|
|Option 2 –|
|Call on Customer Care NO. 0253 2380825 / Mail: firstname.lastname@example.org|
|Pl. update / write on below details,|
|a. Product Code & Nature of defect b. Date of Purchase c. Dealer Name & Location Call on Customer Care NO. 0253 2380825 / Mail: email@example.com|
|• DOCUMENTATION -|
|In order to be covered under this limited warranty. Customer / Purchaser must present acceptable proof of original ownership for the product like, Original purchase slip / Warranty Card stamped and signed by dealer.|
|• STANDARD TURNAROUND TIME ON SERVICE|
|STA set to offer after sale service is 15 working days which starts from the receipt of defective unit and related documents.|
|• REPAIR & REPLACEMENT POLICY|
|Under Warranty – Decision on Repair or Replacement of defective unit is based on the quality analysis report submitted by Eurostyle Quality Inspector.|
|Repair – No repair charges, if the defect related to Workmanship|
|Replacement – With due respect to quality analysis report, we offer product replacement with new one. If the same model / colour is not available we offer replacement on the basis of product purchase price.|
|Beyond Warranty – Repair activity will be based on the quality analysis submitted by Eurostyle Quality Inspector and it will be on pay basis, depends upon workmanship involved / Scope to re-use.|
|Customer Delight - In case of NO SCOPE for Repair or Replacement, we offer healthy discount on new purchase of any Eurostyle product to retain our esteem customer.|
|Product Care Tips|
Eurostyle Travel bags are constructed with tough fabrics and heavy thread, and should last you through many adventures.
The catch on speedy change in Travel needs, We Congratulate our esteemed customer on investing on a durable as well as on high quality travel companion like” Eurostyle “.Please apply simple care tips given below, which may help to enhance your product life to continue to shoulder your load for the long haul.
|• Cleaning care –|
Please clean the surface with mild soap and water with a soft rag. You can use soft sponge or soft white cotton cloth to clean it safe. For best results, clean the entire panel, not just the soiled area Never Submerge your bag in water. Do not apply cleaners on leather trim and allow the bag to dry completely in shade before storing.
Never machine wash or machines dry a pack. The straps can get caught and damage either the appliance or your pack. Exposure to high temperatures can also damage fabric coatings.Do not use bleach or brush to clean.
|• Bad smell removal|
To deodorize the bag try spraying it with lemon water solution juice (50:50) solution. This should work in diffusing unwanted bad smell. Clean it with soft cotton cloth & Let it dry completely before stuffing your belongings.
|• Storage while not is use|
If you store your bag in a damp moist area then the bag is likely to develop fungus on it. And over time mildew destroys Nylon/PU coating and weakens threads.Store your bag away from extreme heat, acids, alkalis, oxidizing agents (found in concrete), bleaches and direct sunlight. Make it empty and keep it in clean dry area which is pest controlled.
|Eurostyle Products are manufactured under the strict Supervision of Quality expertise adhered to world class quality standards based on performance.|
|This Warranty Covers|
|This Warranty does not Cover|
|Note:- Any claim under this warranty will be subject to Mumbai jurisdiction.|
METRO Polymers Pvt. Ltd.
M - 95, Ambad, MIDC, Nashik - 422 010. (Maharashtra) India.
+91- 253 - 2380825 +91- 253 - 2381829